Help Center

If you need any help, this is the right place!

Simply add as many items as you wish to your shopping cart while browsing our shop. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with needed information and selecting payment method for the goods - we will ship your package within 3 business days.

In case you need help, we're always happy to guide you at any time!

You can select your preferred payment method at checkout. We accept direct bank deposits, cash on delivery, and secure payments for both local & international customers via PayPal. 

If you choose to pay via direct bank deposit, you will see all the information during check out, but you have it here as well: 

VENETI, vl. Mario Veneti

IBAN: HR8024020061140419246

Erste&Steiermärkische Bank d.d.


Soon we will have a credit card payment option active.

The tax on goods in Croatia is 25% and international taxes might be applied depending on your country's tax policies.
Customs duty is calculated as a percentage of the customs value of the goods.
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for the EU and Import calculator for the USA.
The customs value is made up of the price paid for the goods, the insurance cost, and the shipping cost.

We deliver our products locally and globally, but delivery time depends on what you order, your location, shipment method, and other factors. We ship orders within 3 business days so you can expect your order in 3-7 business days for locations in Europe and for all other locations feel free to contact us and we'll check with our carrier when can you expect it. The only exception is RipStop Hammock which we produce on-demand and the delivery time is around4 weeks. 

Why would you want to do that?? Just kidding, if you wish to make a return, that’s OK.
Just take a look at our Refund Policy and contact us via email within 15 days upon receipt of the goods.